WELCOME TO THE KEYCLUBCO.COM MEMBER SHOP. KEYCLUBCO.COM IS AN EXCLUSIVE SHOPPING UNIVERSE,
WHERE YOU ALWAYS HAVE ACCESS TO UNIQUE BENEFITS, DISCOUNTS AND OFFERS.

KEYCLUBCO.COM IS OPERATED AND OWNED BY: SCHLEDERMANN APS.

Keyclubco.com
v/ Schledermannco.com 
Mikkel Bryggers Gade 1, (Back Building)
DK-1460 Copenhagen K
Denmark
Phone: +45 70 70 14 13
VAT number. DK 36 55 00 90

These conditions apply to the purchase of goods at Keyclubco.com for delivery to Denmark (excluding Greenland and Faroe Islands unless otherwise expressly agreed) as well as delivery to foreign countries – please see the section on delivery to foreign countries for more info.

ORDERING AND PAYMENT AT KEYCLUBCO.COM
Keyclubco.com is open around the clock. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.

To make a purchase on Keyclubco.com, you must be at least 18 years old and possess a valid credit card that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase.

You select the items you want to purchase and put them in the ‘shopping cart’. You can edit the contents of the shopping cart right up to the time of the order and you can continuously check the content and prices of the goods selected. 

All prices on Keyclubco.com include VAT.

When you are ready to order, click on ‘Checkout’, where you enter your name, address, email, telephone number and payment method.

You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button ‘Order and pay’. After this, your order passes to Keyclubco.com and can no longer be changed.

The payment will not be debited from your card until the goods are dispatched from our shop.

We accept the following credit- and debit cards:
• Dankort/VISA
• Mastercard
• Maestro
• Visa Electron
• American Express
• Mobile Pay
• Viabill
• Klarna

We do not charge credit card fees, unless paying with American Express (3%).

When paying with PayPal, you lose your objection rights. Read more about terms and conditions on PayPal’s website here.

When paying with ViaBill, you are able to divide your payment into several smaller payments – up to 24 months or faster if preferred. With a credit limit of 2.000 DKK, the loan is interest-free and with a credit limit of 20.000 DKK, market conditions apply, read more here. 

You must be at least 18 years old with a registered Danish address in order to pay with ViaBill. When choosing ViaBill as your payment method, you will be guided through a few steps, where you will be evaluated for credit with an immediate response. 

Each month you will pay a minimum amount, but you always have the option to pay more or to pay the complete amount. The monthly minimum amount depends on the purchased items. 

The monthly payment is due before the 20. each month. Please read more about ViaBill’s conditions here.

FREIGHT AND DELIVERY
We ship to Denmark (excluding Greenland and Faroe Islands unless otherwise expressly agreed). Shipping to Denmark is free of charge on all orders. Delivery time 1-3 working days with GLS in Denmark and 1-5 working days to all other countries.

We ship to GLS ParcelShops or to business addresses.

Delivery to other countries:
• Belgium
• Finland (not Aland Islands)
• France (not Corsica)
• The Netherlands
• Italy
• Luxembourg
• Portugal (not to Azores and Madeira)
• Spain (not to The Canary Islands, The Balearic Islands, Ceuta and Melilla)
• Great Britain (not to Northern Ireland, The Hebrides, Isle of Man, Isle of Scilly, Shetland Islands and Channel Islands)
• Sweden (not Aland Islands)
• Germany
• Austria

Please note! Other than the above mentioned islands, we do not ship to non-bridged islands.

Please note! Shipping costs vary from country to country. For specific shipping costs, please enter your full address in the checkout section.

IF REGRETTED PURCHASE – 14 DAYS OF CANCELLATION
When you are shopping online on Keyclubco.com, you have a 14 days cancellation, where you may inform us about a regretted purchase. 

If the seal is broken on sealed items, such as perfume and beauty products, they cannot be returned due to health or hygiene reasons. 

The cancellation period expires 14 days from the day you received the items. If ordered several items, which are part delivered, the cancellation period expires 14 days from the day you receive the last item. If the period expires on a public holiday, Saturday, Christmas Day or New Year's Day, the deadline is extended to the following work day.

To exercise the right to cancel, you must notify us within 14 days from receiving the items. Please send an e-mail to customerservice@keyclubco.com, with information about the item and your order number, or use the cancellation form on the last page of these conditions. For expedited handling, we recommend you download the cancellation form pdf here, fill it out and return to us via e-mail customerservice@keyclubco.com. 

Please note you cannot regret a purchase by refusing to accept the goods without informing us. If you refuse to accept the goods or forget to pick up the goods in a parcel shop within the stated period, and the package returns to us, all freight costs and fees regarding the return, will be your responsibility.

PART CANCELLATION
You have a right to regret and return one item out of an order of several items. Please note that freight costs will not be refunded when cancelling part of the order.

THE CONDITION OF THE ITEM
When receiving an item, you must handle it in a way that does not affect the condition. If the item has lost value due to your handling, only part of the purchase amount will be refunded. The size of the refund will depend on the condition and the commercial value of the item.

We recommend you return the item in original packaging. If the original package is missing or damaged, it may cause a loss in value.

RETURN
From the day you give us notice that you wish to cancel, you have 14 days to return the item to us. Please send the item to:
Keyclubco.com
v/ Schledermannco.com
Mikkel Bryggers Gade 1, (Back Building)
DK-1460 Copenhagen K
Denmark
Customerservice@keyclubco.com

You are responsible for the goods until received by us, so be sure to ship it properly and to keep the receipt and the track & trace number.
You must enclose a copy of your order confirmation or similar documentation.
The shipping costs for returning a regretted good is your responsibility.

Please note! We do not accept packages sent COD or similar.

REFUNDS
If you regret a purchase, you will be refunded the amount you paid upon purchasing. If the item has lost value, due to your handling, this amount will be deducted from your refund.

The amount is always transferred to the same payment method used for the purchase. If a credit card was used, the amount will be transferred to the same credit card. We will refund your purchase not later than 14 days from the day we receive your cancellation notice.

Please note! You may lose the right to a refund, if the returned goods are damaged or impaired due to following reasons: 

• You have used the goods
• The goods were damaged while in your possession
• You handled goods in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
• You have not followed the restrictions of the cancellation right in terms of seals, product type etc.

COMPLAINTS – IS SOMETHING WRONG WITH THE GOODS?
Your purchase is covered by the Danish Sale of Goods Act, including rules regarding defects, which means you can complain about a faulty/defect item for 2 years. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.

In order to justify a complaint, the product defect must not be caused by you by incorrect use or other incorrect conduct.

YOU MUST CONTACT US WITHIN A “REASONALBE PERIOD”
You must direct your complaint within a "reasonable period" after you have discovered the defect. A complaint within 2 months is considered reasonable time. However, we recommend that you get in contact as soon as possible, preferably within 14 work days of the defect being discovered. You can direct your complaint to our customer service, by e-mail customerservice@keyclubco.com or by phone +45 70 70 14 13.

In order for us to process your complaint, we kindly ask you to do the following:
• Send us a brief description of the defect and how it was discovered. Please note you must contact us immediately after discovering a defect.
• A long with the description, please send us 3-4 photos, on which the defect clearly appears. The entire product must appear in full on at least one of
the photos.
• Send the description and photos to customerservice@keyclubco.com
• Please inform us your order number or attach a copy of your order confirmation/ sales receipt.

We will process your complaint soon after receiving your description and photos.

When returning defect goods, keyclubco.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the goods to:

Translogic c/o Schledermann
Hammerholmen 39-41
DK-2650 Hvidovre
Denmark

Please note! Packages cannot be submitted in person at this address.

If the claim is justified, we will refund any reasonable shipping costs incurred when sending the goods back to us. If the claim is unjustified, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.

Please remember, you are responsible for the goods until received by us, so be sure to ship it properly and to keep the receipt and the track & trace number. Be sure to keep the goods in original packaging. 

Please note! We do not accept packages sent COD or similar.

DISCOUNT CODES (VOUCHERS)
We regularly offer discount codes as part of our marketing. These codes are valid for limited periods of time and may be subject to special conditions. The codes may be limited to specific products, categories or brands.

When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. Only one discount code can be used per order.

Please note! The discount is applicable on the purchase amount excluding shipping costs. If the purchase amount drops below the free shipping limit after applying the discount code, shipping costs will be added to your order.

Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.

In case of fraud, attempted fraud or in case of suspected illegal activity regarding redemption of discount codes, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Keyclubco.com permanently.

BREACHES
In the event that the customer breaches these stated obligations, Keyclubco.com may terminate or restrict the use of the Keyclubco.com website and orders cannot be placed. 

The following grounds shall also be considered a breach:
• The customer gives an incorrect name, address, email address, phone number
• The customer harasses Keyclubco.com, our employees or our customers

Keyclubco.com reserves the right to cancel or restrict the customers’ future use of Keyclubco.com. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, Keyclubco.com in its application of the above provisions, reserves the right to take past events into consideration. Keyclubco.com can choose to excuse occurred events and act in the way that we believe is most appropriate. 

PERSONAL DATA
When making a purchase on Keyclubco.com, we collect the following data: Name, address, phone number, email address and payment details. 

We collect and forward personal data to companies in charge of delivering goods to you. 

Personal data is stored for 5 years before deleted and the data responsible/processor is Schledermann ApS. We also collaborate with other companies who store and process data, which they do on our behalf entirely and not their own.

You have the right to obtain information about which personal data we store and process. At any time, you can object to having your data processed. In addition, you can withdraw consent to us storing and processing your data. If we store incorrect data about you, you have the right to have them corrected or deleted. Please send any inquiries regarding this to customerservice@keyclubco.com.

APPEALS
If you have a complaint about your purchase, please email customerservice@keyclubco.com telephone 00 45 70 70 14 13. If we fail to find a satisfactory solution, you can, if the conditions are met, direct a complaint to Forbrugerklagenævnet:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
www.forbrug.dk

You may also use the European Commission online dispute resolution for your complaint. This portal can be relevant when living in another EU-country than Denmark. You can direct your complaint here. When directing a complaint, please enter our e-mail address customerservice@keyclubco.com.

Purchases of goods at Keyclubco.com are subject to Danish law. Any disputes are decided by the ordinary Danish Courts. 

Terms and Conditions have been updated on June 27th 2018.

HOW TO REGRET A PURCHASE
If you wish to cancel and return an item, please download and fill out the PDF form on the next page or from the link below. Please fill out all fields and return the PDF to our customer service via email customerservice@keyclubco.com (recommended) or by post to the address below.

DOWNLOAD THE PDF HERE

Send the form by post to:

Keyclubco.com
v/ Schledermannco.com 
Mikkel Bryggers Gade 1, (Back Building)
DK-1460 Copenhagen K
Denmark
Customerservice@keyclubco.com

You can also read more here

KEYCLUBCO.COM HAS THE E-MARK
The e-mark is Denmark's guarantee of safe a and transparent e-commerce.

The e-mark certifies the good webshops and struggles to raise the level, as well as simplify, insure and improve Danish e-commerce. It means that for us as a business, 
you as a consumer have an easy and safe way for better online shopping.

So when you see a webshop with the E-mark, you can be sure it's the right place to make your next purchase.

Read more about the E-mark here