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Free delivery over EUR 80 | Earn 10% in Key points on your purchases* | 30 days of free return
Return & exchange 

On this page, you can read about our terms of return and exchange. Mostly asked questions are answered below.

How do I return an item?

Step 01: Fill in the enclosed return formula

Step 02: Put the item(s) and the return formula into the package and put on the return label

Step 03: Hand in the package at any GLS parcel shop

When we have received your return, you will be getting a confirmation by email.

How do I exchange a size?

We are more than happy to help you getting another size, as long as it is in stock. Please contact us via [email protected] and give up your order number, the product you wish to exchange and the size of which you would like to receive. We will be getting back o you as soon as possible and send a confirmation when your new item is on its way.

When will I receive the amount of my return?

We strive to process your return no longer than 48 hours after receiving the package at our warehouse.

We will refund all payments received from you no longer than 14 days after getting the request from you.

If regretting your purchase, we will refund the amount. If an item is impairment, we will subtract the amount of which you are liable for.

How do I make a complaint?

Please contact customer service via [email protected] and give up your order number and the product of which you would like to complain about. Remember to address the problem and enclose a photo of the product.

In the case of questions regarding delivery, we kindly refer to the page about SHIPPING & DELIVERY.

Keyclubco.com


Do you have any questions?

Give us a call at +45 88 13 81 84 or send us an email via
[email protected]
contact

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EXPRESS DELIVERY

Free delivery over EUR 80
– shipping 1-3 days

YOUR OPINION IS IMPORTANT

Our customers say:
Excellent

ALWAYS FREE RETURN

30 days of free return
– label included

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